Frequently Asked Questions

Below you will find the answers to the most Frequently Asked Questions. If you have any another question, do not hesitate to contact us using this link.

Order information

Is it possible for other employees at my company to also register and use Okargo?

Yes, it is possible. Each person at your company who will use Okargo will receive a username and password. You only need to be specify this when subscribing or submit a request by following this link.

For how long am I able to use my free trial account?

Our free trial usually lasts one week. We believe that you will be able see the added value of Okargo within one week of fully testing our service but can extend the trial period if needed.

What does a free trial version mean?

A free trial version means that you get a temporary account to explore Okargo’s different functions. We set up a login for you to access your personal trial account, allowing you to evaluate most of Okargo’s functions and compare the details of the various offers proposed. It is obvious that the rates displayed in this trial version are not actual current values. If you opt for a paid trial subscription, actual rates will be used and you will have access to all the features.

How to subscribe to Okargo?

You only need a valid e-mail address and will have to provide your name and company’s name to request a free trial on our home page by following this link. We will offer you a one week free trial and we will remain available for any further requests or inquiries you have when using the tool during this trial period. We will get back to you to discuss your needs and possibly set up a longer test using your actual data before you subscribe.

Product features

How reliable are the rates and information displayed on Okargo?

The Okargo database is very accurate. Our customer service team in charge of integrating your rates in the Okargo tool is well trained in reading and handling maritime rate sheets. We also have numerous custom software tools to help us keep the database as accurate as possible.

Is Okargo secure?

Indeed. We guarantee the security of all your data, which is protected by a login and password on encrypted servers. Nevertheless, we strongly recommend changing the password you get when opening your account in order to strengthen and maintain its security.

In which countries is Okargo available?

Okargo is available in every country and in four languages: English, French, Spanish and German. Okargo also supports multiple currencies.

Support

Does Okargo have a customer support service and how much does it cost?

At any time, our clients and users can contact our customer service team using the phone number or e-mail address available on their personal page. The cost of this service is included in your Okargo user subscription.

How can I contact you?

It is possible to contact us via: Skype, TeamViewer, e-mail, mail or you can just give us a phone call. We look forward to answering your messages and requests and will respond as quickly and well as we can.

Technical support

Can I use Okargo on my computer?

For faster access to our tool, you can download the Okargo application (in the Options menu go to “My documents” and then “Download Okargo application”). Follow the instructions and an Okargo icon will be installed on your desktop. You just have to click on it in order to reach your personal Okargo page and find your rates.

Do I need to install Okargo?

No. We’ve moved to an online system to ensure you are using the latest version of Okargo with the latest updated rates and information. Since everything is online, you do not need to install anything. All you need is a PC, a supported browser (Google Chrome or Mozilla Firefox) and an internet connection. However, you can download Okargo’s application on your desktop. You’ll find the exact same information as in the online tool because it is updated automatically.

Which operating systems are supported by Okargo?

Every operating system is supported by Okargo. Since there is no installation required, Okargo will work as long as you have an internet connection and a supported browser (Google Chrome or Mozilla Firefox).

Which browsers are supported by Okargo?

Okargo supports Google Chrome and Mozilla Firefox. Other browsers might work more or less, but they are not actively supported and therefore some of the functions in Okargo might not work. If your browser is not listed or you encounter trouble using the web application, you can download our desktop application.

Why do I need to accept cookies?

Cookies are placed on your browser for your convenience. When you login, information is written onto your own hard drive. The next time you login again the system recognizes who you are and automatically enters your settings into the online application.